HawkPC程序

订购软件

请联系加比Tamborello，电话x4646或 ITSBudget@yuantonghotelbeijing.com 对于所有的软件购买.

支持软件

OTS does not support/install any version prior to Windows 7 or Mac OS 10.14(莫哈韦)

• Windows 10、11
• 10.15.7(卡塔利娜)，11.6.[au:] [au:.5.1(蒙特利)

• 微软365

• 微软的优势
  • 不建议使用横幅或黑板上
• Safari(仅限Mac)
• Mozilla Firefox (Mac) & PC)
• 铬(Mac & PC)

• 微软Outlook 365 (Mac & PC)

电脑上不允许使用软件

There should not be non-work-related software on HawkPCs. ITS reserves the right to remove these, and others in this category, from the offending computer. This includes, but is not limited to, the following:

• 优化器专业
• 文件共享，P2P程序(Kazaa, Limewire等)
• Torrent软件(BitTorrent, utorrent等)
• MacKeeper
• Weatherbug
• AOL(完整程序)
• 任何“广告支持的免费软件”
• CouponPrinter, Spinner, My 搜索 Bar, Hotbar等

支持的硬件

HawkPC / Mac台式机 - ITS will provide hardware repairs during the warranty period. ITS will provide labor only for additional 2 years up to five years only. ITS will help facilitate the acquisition of parts - the cost of parts is paid by the department by IDT. After 5 years, ITS offers a reasonable effort to repair with notice to purchase a new computer.

HawkPC / Mac笔记本电脑 - ITS will provide hardware repairs during the warranty period. ITS will provide labor only for an additional 1 year up to 4 years only. ITS will help facilitate the acquisition of parts - the cost of parts is paid by the department by IDT. After 4 years, ITS offers a reasonable effort to repair with notice to purchase a new computer.

Non-Hawk PC / Mac - will not provide warranty or non-warranty diagnoses or repair assistance. Will provide vendor referral contact information, 如果已知, for departments to facilitate repair.

HawkPC打印机 - ITS will facilitate warranty hardware repair during the warranty period only (usually 1 year). ITS will facilitate vendor repair for two additional years - the cost of both labor & 部门通过PCard支付的部分.

注意: Service contracts are available through the Procurement Dept. If the service contract is acquired, you must deal with the contracted vendor directly.

Non-HawkPC打印机 -保修支持 & 超出保修期不能通过ITS, 我们将提供供应商维修联系立博网站中文版, 如果已知.

注意: Service contracts are available through the Procurement Dept. If the service contract is acquired, you must deal with the contracted vendor directly.

外围设备 ITS将提供保修 & support on those items purchased through the Hawk PC Program. 外围设备 acquired other than through ITS HawkPC program are the responsibility of the department to contact the vendor for support and facilitate warranty/non-warranty repairs/replacements.

服务器 - 服务器 housed in ITS and purchased by ITS for end-user; ITS will provide warranty repair only. 非保修期维修由最终用户决定.

个人家用电脑 & 所有外围设备 -没有可用的支持. Do not call ITS for problems encountered on a home machine or peripheral, 即使是出于工作目的, unless configuring an Email client to read your UofH Email. If it is a university-issued computer via the Hawk PC program and is still considered a University Asset, ITS将提供支持，就好像这是一个鹰个人电脑, 遵循上述要求. 电脑必须带进ITS办公室. We are not able to perform house calls for personally owned computers. 

硬件处理

If you are disposing of your old computer, please complete the University 物业/资产处置 & 转移(PDF) 填写表格并寄给采购部门. ITS will come to remove your disposal items after Procurement has signed the form.

We do not dispose of Copy Machines, Typewriters, Fax Machines, and large printers (Over 30lbs). Please contact 设施 to have these items disposed of. 

Send this form to Procurement when the item is ready to be picked up.